Frequently Asked Questions

At Ansley Falls Apartment Homes in vibrant Charlotte, NC, our diverse floor plans—from cozy one-bedroom to spacious three-bedroom options—cater to every lifestyle. Uncover essential insights on living here by visiting our FAQs page, where your questions about our welcoming community will find clear and helpful answers.

  • What do I need to bring with me when applying or touring?

    Please bring a valid photo andI social and income information (pay stubs/bank statements, etc)

  • What are the application and administrative fees?

    The application fee is $75.00, and the administrative fee is $200.00.

  • How much is the deposit?

    The security deposit is $800.00.

  • What lease terms are available?

    We offer flexible lease terms ranging from 3 to 15 months.

  • Is renters’ insurance required?

    Yes, renters’ insurance is required.

  • How do I pay rent?

    Rent can be paid online through our resident portal or you can mail a check to: West Shore/ Ansley Falls PO Box 20010 Miami FL, 33102-0010

  • What is included in the monthly rent?

    Monthly rent covers the unit only. All fees and utilities are separate. (Washer/Dryer included for Aurea Renos & Mill on Main Residents)

  • Do you offer self-guided tours?

    Yes, self-guided tours are available.

  • Is laundry available in-apartment or on-site?

    All apartments include in-unit laundry.

  • What are the parking options?

    We provide surface lot and garage parking.

  • Do you offer corporate leases?

    Yes, corporate leases are available.

  • Do you have a preferred employer program?

    Yes, we offer a preferred employer program for the following employees and roles: 

    • Carolinas Medical Center
    • Bank of America
    • Wells Fargo
    • Duke Energy
    • Novant Health
    • Charlotte Douglas Airport
    • Lowe’s Technology Center
    • Amazon
    • Spectrum
    • Police
    • Teachers
    • Fire Department

  • What languages do your team members speak?

    Our team speaks English.

  • Will you run a background check as part of the application process?

    Yes, our background screenings evaluate credit, rental, and criminal history for each applicant over the age of 18 who will reside in the apartment home.

  • What are the income requirements to qualify?

    We require that all applicants provide proof of income of at least 3 times the monthly rental amount. Our leasing team is available to assist with any questions regarding rental criteria and the application process.

  • What is your pet policy?

    We are pet-friendly and allow up to two pets, including dogs and cats, of all breeds, weights, and sizes.

  • Is smoking allowed on the property?

    No, we are a smoke-free community.